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Outsourcing

Welcome
Black Book Rankings is one of the largest full-service technology and services market research and opinion research companies. Founded in 2002, the company serves a wide variety of prominent publicly traded, private and start-up clients, venture capital firms, bankers, vendors, manufacturers and buyers alike. The company enjoys a reputation of conducting high quality research as evidenced through our long-standing relationships with our customers.
About Us
Black Book Rankings is a full-service market research and public opinion research company. Founded in 2002, the company today serves a wide variety of prominent national and international clients. Black Book Rankings offers complete quantitative and qualitative research services, excelling in the design of customized surveys and research approaches to meet specific client needs. Over the years, Black Book Rankings has become adept at understanding the unique needs and issues of the broad spectrum of industries it serves. The company also has a special understanding of the unique survey research requirements for the world's ethnically diverse population.
Services
Research at Black Book Rankings offers a range of survey research services including:
  • Public Opinion Polling
  • Market Research
  • Sentiment Analysis
  • Vendor Comparisons
  • Buyer Advisement
  • Vendor Public Relations, Marketing and Business Development
  • Financial Moldeling
  • Opinion Mining
  • Customer Satisfaction
  • Employee Satisfaction
  • Strategic Development
  • Market & Competitive Intelligence
Black Book Rankings conducts small-scale and large-scale research projects to measure many items of interest, including: image, attitudes, opinions, awareness and market share. Our staff will be glad to discuss your research needs with you, refine your research objectives and make recommendations regarding optimal research methods. We will share our experience relevant to your project and develop a proposal to fit your budget. Black Book Rankings is a full-service research company that conducts the following types of surveys:
  • Telephone
  • Internet
  • Mail/Fax
  • Face-to-face/Intercepts
  • Executive (B2B)
  • Cross Sectional
  • Longitudinal
  • Trend Studies
  • Cohort Studies
  • Panel Studies
  • Questionnaires
  • Interviews
Market research measuring and tracking brand awareness, product awareness, and service awareness are among the many market research services available to our clients. The company captures customer perceptions both in surveys and focus group settings, mining information about buying behavior and the utilization of products and services.
Our experience includes work for a broad spectrum of professional interests, such as:
  • Health Care and Hospitals
  • Technology Industry
  • Customer Satisfaction / Retail
  • Pharmaceutical & Biotech
  • Political
  • Finance, Banking and Real Estate
  • Food & Beverage, Hotel, Hospitality, Entertainment and Recreation
  • Green and Environmental Services Industry
  • Government Stimulus Programs and Incentive Eligible Reviews
  • Cloud Computing
  • Software
  • Outsourcing and Offshoring
The Black Book of Outsourcing


A large segment of Black Book resources are devoted to health care technology research. In addition to serving health care organizations and associations with their research needs regarding patient satisfaction, physician performance, and service development opportunities, the company also serves national health care consultants.
Technology Industry Research
Black Book Rankings serves the growing technology sector which has thrived for decades. The company conducts marketing and public opinion research regarding new technologies for hi-tech industries, including those in telecommunication, hardware development, semiconductor manufacturing and national scientific laboratories.
Customer Satisfaction/Retail Surveys
Black Book Rankings serves a wide variety of well-recognized companies and retailers in identifying and tracking customer satisfaction over time. Industries served in this capacity include a broad spectrum of food and beverage suppliers, retailers, health care providers, hi-tech, home builders, fashion and home furnishing.
Finance, Banking, & Real Estate Surveys
Over the years, Black Book Rankings has conducted market share and market penetration surveys for a variety of national and regional businesses in the finance, banking and real estate sectors and can identify optimal business strategies by designing surveys and collecting data to answer important questions regarding business location, consumers' perceptions about convenience, products and services.
Areas of Expertise
Black Book Rankings has had the opportunity to conduct a wide variety of research and analytical projects. Listed below are some industries we have assisted as well as some of the project topics.

Topics of Study:
  • Banking services
  • Consumer behavior
  • Corporate image
  • Cultural issues
  • Customer satisfaction
  • Healthcare and Doctor services
  • Education issues
  • Elections
  • Environmental issues and message development
  • Land use planning/development including Green and LEED services
  • Legal services/evaluation
  • Public policy issues and Government Stimulus/Incentive programs